EXPLORE NINGALOO – TERMS & CONDITIONS 1. BOOKING & PAYMENT All bookings must be made via our official booking system, email, or authorised agents. Full payment is required to secure your booking unless otherwise agreed. Prices are in Australian Dollars (AUD) and may change without notice. 2. CANCELLATION POLICY Guest Cancellations: More than 48 hours notice: Full refund or reschedule Within 48 hours: No refund (reschedule subject to availability) No-show: No refund Operator Cancellations: Explore Ningaloo reserves the right to cancel or reschedule tours due to: Weather or sea conditions Safety concerns Mechanical issues Minimum passenger numbers not met In these cases, guests will be offered: A full refund or Alternative date/time 3. WEATHER & OCEAN CONDITIONS All tours are subject to weather and ocean conditions. Decisions are made with guest safety as the priority. Ocean conditions can change quickly, and comfort levels vary between guests. 4. HEALTH & FITNESS REQUIREMENTS By booking, guests confirm they: Are in good physical health Are able to participate in marine-based activities Can swim (for snorkelling tours) Guests must inform us prior to travel of: Medical conditions Injuries Pregnancy Medications that may affect participation Explore Ningaloo reserves the right to refuse participation if safety is at risk. 5. SAFETY & CREW INSTRUCTIONS Guests must follow all instructions given by crew at all times. Safety briefings are mandatory before departure. Failure to comply may result in removal from the tour without refund. 6. SNORKELLING CONDITIONS Snorkelling is conducted in open ocean environments. Marine life, currents, and visibility vary daily. While encounters with wildlife are common, they are not guaranteed. Explore Ningaloo provides: Snorkelling equipment Safety guidance Guests are responsible for: Using equipment correctly Staying within designated areas 7. WILDLIFE ENCOUNTERS All interactions comply with Ningaloo Marine Park regulations. Distances must be maintained from marine life. Touching, chasing, or disturbing wildlife is strictly prohibited. 8. LIABILITY & RISK ACKNOWLEDGEMENT By participating, guests acknowledge: Marine activities involve inherent risks Risks include injury, illness, or environmental exposure To the extent permitted by law: Explore Ningaloo is not liable for: Personal injury Loss or damage to personal belongings Delays or changes due to conditions beyond control 9. PERSONAL BELONGINGS Guests bring personal items at their own risk. We recommend minimal valuables onboard. 10. PHOTOGRAPHY & MEDIA A professional photographer/videographer may be onboard. Images and footage may be used for: Marketing Social media Promotional purposes If you do not wish to appear in media, please notify crew prior to departure. 11. CHILDREN Children must be supervised by a responsible adult at all times. Minimum age requirements may apply depending on tour type. 12. TRANSFERS Complimentary transfers are offered from designated meeting point. Guests must be ready at the specified time. Delays may result in missed departures without refund. 13. LATE ARRIVALS Tours depart on schedule. Late arrivals may result in forfeited booking with no refund. 14. FORCE MAJEURE Explore Ningaloo is not liable for cancellations or changes caused by: Weather events Natural disasters Government restrictions Any event beyond reasonable control 15. GOVERNING LAW These terms are governed by the laws of Western Australia, Australia. Privacy Policy EXPLORE NINGALOO – COMPANY POLICY 1. OUR COMMITMENT At Explore Ningaloo, we are committed to delivering safe, premium, small-group marine experiences while protecting the natural environment of the Ningaloo Coast. We operate with a strong focus on: Safety Sustainability Respect for marine life Exceptional guest experiences 2. SAFETY FIRST POLICY Safety is our highest priority in all operations. We commit to: Conducting thorough pre-departure safety briefings Ensuring all vessels and equipment meet Australian maritime standards Maintaining appropriate crew-to-guest ratios Monitoring weather and sea conditions continuously Explore Ningaloo reserves the right to: Cancel or modify tours due to safety concerns Refuse participation if a guest’s condition presents a risk 3. ENVIRONMENTAL & CONSERVATION POLICY We operate within and respect the guidelines of the Ningaloo Marine Park. Our commitment includes: Minimising environmental impact Educating guests on marine conservation Supporting sustainable tourism practices We strictly enforce: No touching or disturbing marine life Responsible snorkelling practices Adherence to wildlife interaction distances 4. WILDLIFE INTERACTION POLICY All wildlife encounters are conducted responsibly and ethically. We ensure: Compliance with all relevant regulations No chasing, feeding, or interfering with animals Guest education prior to any interaction Wildlife sightings are natural and not guaranteed. 5. GUEST EXPERIENCE POLICY We provide: Small-group, personalised experiences Professional and knowledgeable crew A relaxed, premium atmosphere Our goal is to: Create meaningful connections with the ocean Deliver unforgettable and safe experiences 6. HEALTH & FITNESS POLICY Guests must: Be physically capable of participating in marine activities Inform staff of any medical conditions prior to departure For snorkelling: Guests must be able to swim Follow all safety instructions 7. STAFF CONDUCT POLICY All Explore Ningaloo staff are expected to: Act professionally and respectfully Prioritise guest safety and wellbeing Promote environmental awareness Deliver high-quality customer service 8. EQUIPMENT & VESSEL POLICY We maintain: High-quality snorkelling and safety equipment A well-maintained vessel suitable for ocean conditions All equipment is: Regularly inspected Maintained to meet safety standards 9. WEATHER & OPERATIONS POLICY Tours operate subject to: Weather conditions Ocean conditions Safety considerations Explore Ningaloo will: Notify guests of any changes Offer rescheduling or refunds where applicable 10. PHOTOGRAPHY & MEDIA POLICY We provide professional photography onboard to enhance guest experience. Explore Ningaloo may use: Images and video footage for marketing purposes Guests may opt out by notifying staff. 11. COMPLIANCE & LEGAL POLICY Explore Ningaloo operates in accordance with: Western Australian maritime laws Marine park regulations Workplace health and safety standards 12. CONTINUOUS IMPROVEMENT We are committed to: Ongoing staff training Guest feedback integration Improving safety and sustainability practices OUR PHILOSOPHY At Explore Ningaloo, we believe the ocean is something to be experienced, respected, and protected. Every tour is an opportunity to connect people with one of the most extraordinary marine environments on Earth
